Audiocodes ACTS24X7-M1K_S1/YR

Audiocodes ACTS 24×7 Technical Support Program

Audiocodes ACTS24x7 includes level 2-4 remote technical support for a 12 month period for deployed products. Technical Support is available 24 hours a day, 7 days a week for problems of urgent priority level and Monday – Friday 9:00am – 5:00 pm (customer local time in North America, holidays excluded) for all other priority levels.

ACTS 24×7 does not include remote installation or installation help.

ACTS 24×7 also includes:

• — Free software patches and Maintenance releases
• — Free software upgrades and major version releases
• — Repair and return service